Both Buyer and Supplier users can manage their correspondence using a Message Centre. Suppliers access the Message Centre from their Supplier Portal Home Page.
To access the Message Centre for a Project, from the New Messages menu of the eSourcing Console, click Message Centre. Dialogues with individual suppliers can also be accessed from the Supplier Bidding page on the Suppliers tab.
The Message Centre has the following folders:
- Inbox
- Outbox
- Drafts
Click on a message to view the dialogue and optionally click Reply or Reply to All.
Procurement Team Members with the property Answer Clarification Questions will receive an email when a supplier creates or replies to a dialogue. A link on this email will take the user to the Dialogue page.
If you are using Reply to All from a clarification question that a supplier has asked, you will be able to anonymise the question and sender before sending your reply.
The system retains a record of when each Message in a Dialogue has been read.
To send several messages at one time, tick the checkboxes beside the draft messages you wish to send and click on Send Selected Message(s). These will be sent in bulk; the process runs asynchronously and a confirmation email will be sent to the running user when the process is completed.
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