Atamis clients (buyer/client) can submit three types of requests through our support site to provide a central area for viewing historical requests and status of any open requests. For more information on the best way to contact our technical support team please review our Atamis Support article.
If you opt to email our team rather than use a request form, we will route the ticket appropriately and populate the information although we may need to ask some initial follow up questions. You can always register at any time for our support site and your full ticket history for requests sent via web form or email will be available.
If you are a supplier looking for technical support when interacting with a buying organisation's Supplier Portal, please navigate to our Supplier Help support site and submit a support request there.
1. Atamis Support Request
Using the Atamis Support Request submission form you can log a ticket with our technical support team. This request form should be used for any requests for assistance with the Atamis platform or any technical issues experienced.
The form will collect information that enables us to support you effectively, such as the category and topic of your request. Providing as much detail as possible in the description and adding any relevant attachments will allow us to help you faster.
2. Spend Analysis Submissions
Use the Spend Analysis Submission form to provide your spend data to our data team for processing. Please indicate the type of spend submission and attach your files accordingly. This is the preferred route for Spend Analysis submissions.
If you have any questions regarding upload of files for Spend Analysis, you can reach out to our Data Team at dataservices@atamis.co.uk.
3. Change Request Submissions
Use the Change Request Submission form to submit a request for technical changes or configurations within your Atamis system. The required fields allow us to appropriately scope and resource change requests and help maintain alignment between all stakeholders throughout the change request process.
Our Change Team will review your request and will subsequently accept and provide a scope for the work required, or alternatively they may reject the request and provide the related rationale. This will also be where you are notified with scheduling, sandbox deployment, testing and go live deployment confirmations from our Change Team members.
We are currently in the process of transitioning clients to this method of submitting change requests from historical methods, such as email. Your Customer Success Manager and the Change Team will be in contact regarding migration of any open requests and how to make this transition as smooth as possible. Please reach out to your CSM if you have further questions on this process.
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