At Atamis, maintaining data security and system integrity across our support services remains a top priority. Two key security enhancements are now fully active within our Zendesk support portal: Email Verification for Web Form Requests and Mandatory Multi-Factor Authentication (MFA) for all external client users.
Please review the updated details below regarding how these active features affect your interactions with our support system.
1. Email Verification for Form-Based Requests
To prevent spam and ensure all support requests are legitimate, an automated verification step is active for tickets submitted via our Help Centre web forms by users who are not signed in.
How it works: Submitting a support request while logged out automatically sends a verification email to your email address.
Action required: Click the link in the verification email to finalise your request. Tickets are only created in our queue once this step is completed.
Direct Email Submissions: Submitting a ticket by sending an email directly to our support email address remains unchanged and does not require this extra web-form verification link.
2. Multi-Factor Authentication (MFA) Now Active
Multi-Factor Authentication is now fully enforced across the Zendesk support portal for all external client accounts. This security layer requires a second form of verification during login to protect account access.
Who is affected: All registered client users and newly created accounts.
Requirements: Access requires a standard mobile authenticator app (such as Google Authenticator, Microsoft Authenticator, or Twilio Authy).
First-Time Setup: If you have not yet configured MFA, you will be automatically prompted to complete the quick setup the next time you log in to the portal.
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